Book Now: Your First Appointment With Steps2Life
Pick your clinic, service and a time that suits your family — no phone tag, no waiting for a call back.
- Speech therapy, OT, physio, dietetics, psychology & PBS — one team, one plan
- Weekday and Saturday appointments in Parramatta, Bankstown & Kingswood
- NDIS (plan- & self-managed), Medicare, private health & private clients welcome
Choose a time
Select your location, service and practitioner, then confirm your details. You’ll get an instant email confirmation.
Book online with Steps2Life: common questions
What do I need to book online?
To book online, choose your clinic (Parramatta, Bankstown or Kingswood), the service and a practitioner, then enter your contact details. If you are using NDIS funding, have your plan details and plan manager or self-management information ready. For Medicare, bring your GP referral and care plan to your first visit.
Which services can I book online?
You can book online for speech therapy, occupational therapy, physiotherapy, dietetics, psychology and positive behaviour support. Not every service runs at every clinic, so the booking form only shows times for the location you pick.
Can I book online for my child?
Yes. Most families book online for their child. Enter your child as the client and yourself as the parent or carer, so our team can contact you before the first session if we need more information.
What if I can’t find a time that suits?
If no online times suit, call our team on 1300 009 006 or send an enquiry through our contact page. We can suggest another clinic, practitioner or telehealth option, or add you to a waitlist.
How do I change or cancel an allied health appointment?
Reply to your confirmation email or call 1300 009 006 as early as possible, so another family can use the time. We accept all major cards except American Express. Learn more about funding options before you book online.
What happens after I book online?
You will receive a confirmation email with your appointment details and clinic address. Before the first session, our team may contact you to collect any reports, referrals or funding details that will help your clinician prepare. At the first appointment, your clinician will talk with you about your goals, daily routines and any concerns, explain the options available and agree on next steps together.
Can I book telehealth or home visits?
Many services can be delivered by telehealth, and some clinicians offer home, school or community visits depending on location and availability. If you would prefer one of these options, choose the closest clinic when you book online and mention it in your booking notes, or call our team to talk it through.
More booking questions
How much does an appointment cost?
Fees depend on the service, the length of the session and how it is funded. NDIS-funded sessions are charged in line with the NDIS Pricing Arrangements and Price Limits, while Medicare, private health and private clients can ask our team for current fees before they book now. If you are claiming through a private health fund or Medicare, check your entitlements first so you know what rebate to expect.
How do I pay for my appointment?
For NDIS clients, we will confirm whether your plan is self-managed, plan-managed or agency-managed and claim accordingly. Other clients can pay at the clinic, where we accept all major cards except American Express.
Where can I park?
Parking is available at the front of our Parramatta and Kingswood clinics, and at the back of our Bankstown clinic. Please arrive a few minutes early for your first visit so there is time to settle in.
Do I need a referral before I book now?
You don’t need a referral to book online for NDIS, private health or private appointments. If you would like to claim a Medicare rebate, please bring your GP Chronic Condition Management Plan and referral to your first session. Support coordinators and other professionals can also send a referral on your behalf.
Can I book now for more than one service?
Yes. Many families see more than one Steps2Life clinician, for example speech therapy and occupational therapy. Book your first service online, then let our team know about any other services you are interested in and we will help coordinate appointments so they work well together.
What should I bring to my first appointment?
Please bring your NDIS plan or funding details, any recent reports or assessments, a list of current medications or health concerns if relevant, and your Medicare or private health fund card if you plan to claim a rebate. For children, it can help to bring a favourite toy or snack, and any reports from kindy, school or other health professionals. If you have specific goals in mind, jot them down so your therapist can understand what matters most to you.
Are Saturday appointments available?
Yes. We offer weekday and Saturday appointments across Parramatta, Bankstown and Kingswood. Saturday times are popular, so we recommend that you book now to secure a time that suits your family. If your preferred time is not showing, call our team on 1300 009 006.