Referral

Referral Form

To access any Steps2Life service, please complete the referral form below. You can make a referral for yourself or, with permission, for a family member, participant or client. If you would like help before submitting the form, call 1300 009 006 or contact our team.

How to make a referral to Steps2Life

Use the form on this page to tell us who needs support, the services being requested and the best way to make contact. Providing clear and accurate information helps our intake team understand the person’s goals, communication needs, location and preferred type of support.

1. Enter the participant or client details and the referrer’s contact information.
2. Select the relevant allied health or support service.
3. Add useful information about goals, current supports, funding and accessibility needs.
4. Upload supporting documents only where they are relevant and you have permission to share them.
5. Review the information and submit the referral.

Please do not use this form for urgent medical or safety concerns. Contact emergency services on 000 when immediate help is required.

Who can submit a referral?

A referral may be submitted by the person seeking support, a parent, family member or carer, a support coordinator, recovery coach, health professional, school, community organisation or another authorised representative. If you are referring someone else, please confirm that the person or their authorised decision-maker knows about the referral and agrees to their information being shared.

Services you can request

Steps2Life provides multidisciplinary allied health and disability supports. Depending on current availability and suitability, a request may relate to speech pathology, occupational therapy, psychology, physiotherapy, dietetics, counselling, positive behaviour support or another service listed on our services page.

Support may be available at a clinic, by telehealth or in another suitable setting, depending on the service, clinical needs, location, funding arrangements and practitioner availability. The intake team can explain the available options after reviewing the request.

What happens after the form is submitted?

Our team reviews the information to understand the requested support and determine the appropriate next step. We may contact the participant or nominated representative to clarify goals, confirm consent, discuss funding, request relevant documents or explain availability. Submitting the form does not guarantee an appointment with a particular practitioner, location or timeframe, but it gives the team the information needed to assess the request and respond appropriately.

If the requested service is not suitable or is not currently available, the team will explain this where possible. You can also contact us if circumstances change after submission or if important information needs to be corrected.

Funding, consent and privacy

People may access services through eligible NDIS funding, private payment or other applicable funding arrangements. For independent information about choosing and working with providers, visit the official NDIS website. Funding eligibility and claim requirements should be confirmed before services begin.

Only include personal and health information that is relevant to the request. Steps2Life handles submitted information in accordance with its privacy policy. If you are unsure what to provide, contact the team before uploading documents.

Need help with your referral?

If the online form is difficult to use, you need an accessible communication option, or you are uncertain which service to choose, call 1300 009 006 or use the contact page. A team member can explain the referral process and help identify the information required.