Specialised Support Coordination
Steps2life provides specialised support coordination for participants who need more than standard coordination. This is the highest tier of NDIS support coordination, designed for those with very high complexity needs.
What is Level 3 Specialised Support Coordination
Level 3 Specialist Support Coordination is a higher level of support funded by the NDIS, aimed at reducing complexity in the participant's support environment and assisting them in overcoming immediate or significant barriers.
This service focuses on addressing urgent needs, ensuring that participants can access the right resources and services promptly, and stabilise challenging situations with a structured approach.
Who Might Need Level 3 Support?
Participants who might be eligible for Level 3 Specialist Support Coordination are those experiencing high-risk, complex, or unstable situations. This includes individuals who require support from multiple systems, need clinical insight, or face significant barriers, such as:
- Mental health challenges
- Involvement in the justice system
- Housing instability
- Frequent service breakdowns or transitions
Eligibility for Level 3 Support Coordination is determined by the NDIA. Participants should discuss their specific needs with their NDIS planner to explore potential eligibility.
What Does Level 3 Support Coordination Include?
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Understand your plan & goals
Meet with you to understand your NDIS plan, map out your goals, and break down complex needs into a clear action plan.
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Connect you with supports
Link you with the right local services, specialists, and community supports.
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Design support approaches
Develop personalised strategies and service plans to ensure services work together effectively.
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Crisis planning & response
Provide urgent response and crisis planning to stabilise situations and manage high-risk or urgent issues.
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Manage multiple complex arrangements
Coordinate multiple service providers and negotiate with health, housing, justice, and mental-health systems.
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Address complex barriers
Identify and address complex barriers that affect your ability to access and maintain supports.
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Design and implement a complex service plan
Create a plan that ensures services communicate, cooperate, and deliver consistent support, especially during crises.
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Build capacity & resilience
Coach you to build skills, confidence, and independence to manage your plan over time.
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Report & liaise with NDIA
Prepare required reports and liaise with the NDIA to monitor progress and plan reviews.
Get Started Today
Ready to take the first step towards specialised support? At Steps2life, we understand that navigating complex needs can feel overwhelming. That's why we're here to help you every step of the way. Whether you need urgent support coordination or long-term assistance, our expert team is ready to guide you.
Integrated Services
Access a wide range of allied-health therapies (OT, psychology, speech therapy, and more) and support coordination all in one place, improving continuity of care and saving time.
Expert Support Coordinators
Our coordinators are highly skilled in managing complex situations, crisis planning, and personalised support to meet participants’ unique needs.
Crisis Response and Stability
We provide clarity and stability in high-risk environments, tackling crises, liaising with services, and ensuring long-term consistency.
Person-Centred Approach
We work closely with participants and their support networks to create practical, culturally sensitive solutions that build independence and resilience.
National Reach with Local Presence
Whether face-to-face or virtual, Steps2life offers services across Australia, ensuring participants have access to the support they need, wherever they are.
Integrated Services
Access a wide range of allied-health therapies (OT, psychology, speech therapy, and more) and support coordination all in one place, improving continuity of care and saving time.
Expert Support Coordinators
Our coordinators are highly skilled in managing complex situations, crisis planning, and personalised support to meet participants’ unique needs.
Crisis Response and Stability
We provide clarity and stability in high-risk environments, tackling crises, liaising with services, and ensuring long-term consistency.
Person-Centred Approach
We work closely with participants and their support networks to create practical, culturally sensitive solutions that build independence and resilience.
National Reach with Local Presence
Whether face-to-face or virtual, Steps2life offers services across Australia, ensuring participants have access to the support they need, wherever they are.
Benefits for Participants
Stability and clarity
Better access to services
Crisis preparedness and safety
Optimised funding
Increased independence
Improved quality of life
Locations we serve
What Our Happy Clients Are Saying
5-Star Rated Care That Families Trust
FAQs
What is the difference between Level 2 and Level 3 support coordination?
Level 3 support coordination is for participants with more complex and high-risk situations. It focuses on addressing significant barriers, managing crises, and designing detailed service plans to ensure stability and long-term support. Level 2, on the other hand, is for participants who need more general coordination of supports and assistance with linking to services, but their needs are less complex.
Who decides if I am eligible for Level 3 support coordination?
Eligibility for Level 3 support coordination is determined by the NDIA (National Disability Insurance Agency). Your NDIS planner will assess your needs and decide if you require this higher level of support based on your situation and complexity.
What happens after my situation stabilises?
After your situation has stabilised, your support coordination level may transition to a lower level (such as Level 2 or Level 1) if appropriate. This transition occurs once the immediate crises or complex barriers are addressed, and you no longer require intensive, specialist support.
Is Level 3 support coordination time-limited?
Yes, Level 3 support coordination is often time-limited. It is designed to stabilise a participant’s situation, after which it may transition to standard support coordination for ongoing assistance.
How does Level 3 support coordination help with crisis situations?
Level 3 coordinators are trained to handle high-risk environments and provide urgent response strategies. They will help stabilise your situation by coordinating with multiple services and creating a detailed service plan tailored to your specific needs.
Still Have Questions?
We’re here to help!
We know that choosing the right support can be a big decision, and we’re committed to providing you with all the information you need. If you're unsure about your eligibility or just want to learn more about how Level 3 Support Coordination works, don't hesitate to get in touch with us.
Phone number: 1300 009 006
Email: admin@steps2life.com.au
