Shipping policy
Shipping Policy
At Steps2Life, we aim to provide fast and reliable shipping within Australia. We use Australia Post for all our deliveries to ensure your order arrives securely and promptly.
Shipping Rates and Options
We offer the following shipping options through Australia Post:
- Standard Shipping: Estimated delivery within 3-8 business days.
- Express Shipping: Estimated delivery within 1-3 business days for an additional fee.
Shipping costs are calculated at checkout based on the weight and size of your order.
Order Processing Time
- Orders are typically processed within 48 hours.
- Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive a confirmation email with tracking information once your order has been dispatched.
Delivery Times
Delivery times are estimates provided by Australia Post and may vary due to factors outside of our control, such as weather or regional delays.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment on the Australia Post website.
Shipping Areas
We currently ship Australia-wide only. For international shipping inquiries, please contact us at admin@steps2life.com.au.
Lost or Delayed Shipments
If your order is delayed or appears to be lost, please contact us at admin@steps2life.com.au, and we will work with Australia Post to resolve the issue. Please note that delivery delays may occur during peak periods.
Address Accuracy
To ensure timely delivery, please double-check that your shipping address is complete and correct. Steps2Life is not responsible for orders shipped to incorrect addresses provided by the customer.
Questions
For any questions regarding shipping, please reach out to our support team at admin@steps2life.com.au. We're here to help!
