OPERATION AND MANAGEMENT

Experience and Interest:

• 4+ years in customer service and sales, with a focus on client relationships and business growth.
• Skilled in accounting tools for financial management and reporting.
• Expertise in marketing strategies for customer acquisition and retention.
• Committed to professional development and optimizing business processes.
• Focused on using data and financial insights for strategic decision-making.

Qualifications:

• Diploma of Applied Commerce (TAFE)
• Bachelor of Business, majoring in Accounting (CIM)

Availability: Monday - Friday

Experience and Interests:

• Over 15 years’ experience in operations and management, specialising in office administration, team leadership, and process optimisation.
• Passionate about working with people, improving systems, and enhancing operational efficiency.
• Extensive background in both private and public education sectors.

Education:

• Diploma of Business and Management
• Certificate IV in Business Administration
  Team Leadership Skills
• Workshops: Dealing with Conflict,
• How to Manage Conflict
• Bachelor of Applied Social Sciences (Incomplete)

Language: English, Vietnamese

Hobbies: Reading, swimming, spending time with family and friends

Experience:

• Over 10 years of expertise in leadership, sales, and strategic business development.
• Industry experience spanning real estate, construction, and corporate finance.

Key Strengths:

• Exceptional ability to foster strong client relationships.
• Proven track record in driving high-impact business strategies.
• Skilled in managing diverse teams to achieve and exceed organisational goals.

Achievements:

• Significant revenue growth through innovative sales and customer engagement strategies.
• Enhanced client satisfaction by delivering tailored solutions.
• Streamlined operations and maximised team performance through hands-on management.

Expertise:

• Market analysis and competitive positioning to stay ahead of industry trends.
• Cross-cultural business navigation, fluent in both English and Mandarin.

Education:

• Bachelor of Commerce (Double Major: Marketing and Entrepreneurship) – Macquarie University.
• Currently completing a Master of Marketing.

Passion:

• Empowering businesses and delivering exceptional outcomes for clients and stakeholders.

Experience and Interests:

• Over 10 years of experience in education and marketing communications, with a strong focus on healthcare, education, and eCommerce sectors
• Certified Google Partner and Shopify Partner, specialising in high-ROI paid campaigns across Meta Ads, Google Ads, and eCommerce platforms
• Skilled in SEO, campaign strategy, lead generation, content development, and brand building
• Experienced in team leadership, performance tracking, and client acquisition strategies
• Passionate about creating meaningful, data-driven content that connects with diverse communities

Education & Certificates

• Bachelor’s Degree in Education, Major in English
• Currently undertaking a Master’s Degree in Distance Education
• Certified in Google Ads Search, Meta Ads, and Shopify Partner Program
• Completed executive training in Strategic Leadership and Learning – Harvard Online Business School
• SEO certifications from HubSpot, SEMrush, and Yoast
• Content Marketing certifications from HubSpot Academy
• Additional training in CRM systems (HubSpot, GoHighLevel), Canva Design, and digital analytics tools

Language: English, Filipino, French (Beginner)

Hobbies: Reading, beach walks, exploring new destinations, and painting

Experience:

• Over 15 years of experience in executive assistance, event and project coordination, and graphics designing
• Strong background in both B2B and B2C Event Planning and Management settings across international markets in UAE and among other overseas countries.
• Successfully managed large-scale events including government forums, conferences, and exhibitions
• Skilled in supporting C-level executives and coordinating cross-functional teams for smooth project execution
• Vendor & Sponsor Relations, Budget Oversight
• Building and nurturing long-term relationships with clients, exhibitors, and sponsors

• Education: Bachelor of Science in Computer Engineering
  
  Completed certifications and training in:
• Adobe Creative Suites
• Graphic Design, Copywriting & Video Animation
• Vendor Negotiation, Customer Service, and Procurement
• Digital & Social Media Marketing
• WordPress
• GHL Freelancing Masterclass