OPERATION AND MANAGEMENT

Experience and Interests:

• 4 years of experience in the NDIS industry, specializing in invoices, claims, and service bookings.
• Passionate about supporting individuals and improving operational efficiency within the NDIS sector.

Education:

• Certificate III in Individual Support (Australia)
• Diploma in Business (Auckland, NZ)
• Bachelor of Business, majoring in Management Accounting (Philippines)

Language: English, Tagalog

Hobbies: Playing musical instruments, enjoying long drives

Experience and Interest:

• 4+ years in customer service and sales, with a focus on client relationships and business growth.
• Skilled in accounting tools for financial management and reporting.
• Expertise in marketing strategies for customer acquisition and retention.
• Committed to professional development and optimizing business processes.
• Focused on using data and financial insights for strategic decision-making.

Qualifications:

• Diploma of Applied Commerce (TAFE)
• Bachelor of Business, majoring in Accounting (CIM)

Availability: Monday - Friday

Experience and Interests:

• Over 15 years’ experience in operations and management, specialising in office administration, team leadership, and process optimisation.
• Passionate about working with people, improving systems, and enhancing operational efficiency.
• Extensive background in both private and public education sectors.

Education:

• Diploma of Business and Management
• Certificate IV in Business Administration
  Team Leadership Skills
• Workshops: Dealing with Conflict,
• How to Manage Conflict
• Bachelor of Applied Social Sciences (Incomplete)

Language: English, Vietnamese

Hobbies: Reading, swimming, spending time with family and friends

Experience:

• Over 10 years of expertise in leadership, sales, and strategic business development.
• Industry experience spanning real estate, construction, and corporate finance.

Key Strengths:

• Exceptional ability to foster strong client relationships.
• Proven track record in driving high-impact business strategies.
• Skilled in managing diverse teams to achieve and exceed organisational goals.

Achievements:

• Significant revenue growth through innovative sales and customer engagement strategies.
• Enhanced client satisfaction by delivering tailored solutions.
• Streamlined operations and maximised team performance through hands-on management.

Expertise:

• Market analysis and competitive positioning to stay ahead of industry trends.
• Cross-cultural business navigation, fluent in both English and Mandarin.

Education:

• Bachelor of Commerce (Double Major: Marketing and Entrepreneurship) – Macquarie University.
• Currently completing a Master of Marketing.

Passion:

• Empowering businesses and delivering exceptional outcomes for clients and stakeholders.